Staff Writer
HARARE, The Passengers Association of Zimbabwe national coordinator Mr Tafadzwa Goliath has said the introduction of a toll-free line is a welcome development, offering vital support to those in need, particularly when navigating claims or services.
This follows the launch by the Insurance Council of Zimbabwe an integrated emergency call centre (591) aimed at expediting response to emergencies and at the same time ensuring insurance mobilisation.
Goliath said this forward-thinking initiative has the potential to elevate customer experience by providing a convenient and accessible channel for customers to seek help.
“It will streamline response times, enabling quicker resolution of issues and concerns at the same time extend support to remote areas and individuals with limited mobility,” he said.
He said the toll-free line is a valuable resource for those seeking assistance, and it’s commendable to see organizations prioritizing customer service.
Fradreck Maguramhinga, president of the ZUDCO Commuter Services Association, said as transport associations, they welcome the call centre initiative, saying it will go a long way in providing emergency responses during accidents.
“We are happy because we will be getting the services of the funds we pay through passenger insurance. We will be able to get access to ambulances, which has not been the case in most cases where victims are being transported by well-wishers in most cases who do not have the requisite training of paramedics,” he said.
Maguramhinga said the initiative will require support from all Zimbabweans, as it will go to assist in rendering emergency services across the country.
He said the associations will continue to encourage compliance by commuter omnibuses and ensure the 13,000 unregistered commuters are properly registered and contribute through the passenger insurance.
According to ICZ chairman David Nyabadza, the call centre, which will be accessible free by dialling 591 from any of the country’s networks, is directly integrated with critical emergency services, such as the Zimbabwe Republic Police (ZRP), ambulance services, insurers and government agencies.
