Insurers battle for top recognition at 2017 Zimbabwe Service Excellence Awards

Insurers battle for top recognition at 2017 Zimbabwe Service Excellence Awards

Insurance24

HARARE, Insurers, Zimnat, Nicoz Diamond, Old Mutual and Fidelity Life have been nominated for the 2017 Zimbabwe Service Excellence Awards in the Insurance sector category and will battle it out at the awards ceremony to be held on the 20th October, 2017.

The Zimbabwe Service Excellence Awards are organised and managed by the Contact Centre Association of Zimbabwe (CCAZ) in partnership with other several partners and sponsors.

In the Funeral Assurance category, the nominees are Cell Insurance, Doves Funeral, Nyaradzo Funeral and Moonlight Funeral services.

The Health Insurance category has nominees that include Altfin, CIMAS, Fidelity and Generation.

Just like most of the countries in Africa, Zimbabwe has generally lagged behind in terms of service delivery and customer service, making its customer-facing industries generally uncompetitive on the global landscape, which makes the Service Excellence Awards a positive initiative.

Various researches pointed out that the service sector in Africa is on the boom and firms can only partake to the dividends of such through offering legendary customer services.

Meanwhile, apart from the insurance segments, various companies will be honoured in the different spheres of their operations.