Zimnat launches Automated Licencing Machine
HARARE, Zimnat in conjunction with Gene Insure has launched an Automated Licencing Machine that will allow motorists to be able to pay their license fees and car insurance in one place.
The innovation is expected to introduce a new and convenient way of transaction with Zimnat.
Zimnat group CE Mostafa Sachak said the ALM will introduce a new and unmatched level of convenience in transacting with Zimnat.
“Not only will wait times be eliminated and transacting times drastically shortened, but our clients are now able to transact with us 24 hours every day, getting their documents produced immediately.
A lovely thing about this machine is that it’s eternally available. It doesn’t have office hours, it doesn’t go on coffee breaks, and it’s never in a bad mood.
Customers will now transact with us at their convenience, not ours. They’re free to buy their insurance and license on weekends, in the wee hours of the morning or at any other moment they suddenly remember their insurance is due. Effortless to us, conveniently for them,” he said.
He added that with technological advances and a greater desire for time savings, customers now view efficient buying opportunities as integral to best customer service.
Gene Insure Head of Marketing and Business Development Gamuchirai Mugabe said Innovation was a key pillar of the insurance industry’s road to success, and also the enabler that will allow businesses to flourish, industry to grow, and customers to be happier.
“ Zimnat is a well-known company that has been around for years, simply because it has been able to listen to its customers, and keep delivering the security, service and peace of mind that they need. But customer needs are not static.
People’s needs are always adapting. And that is why Zimnat, in conjunction with GeneInsure, have come up with this innovation that will allow our motorists to be able to pay their license fees and car insurance in one place. I’m sure you’ve all felt that frustration when at the end of the quarter you have to run around and do both these things at totally different areas. Well, that frustration is over,” she said.
“This spirit of innovation must infuse everything that we do as business, just as it does for government. But not just innovation for its own sake: Innovation that serves the needs and desires of the people and customers that we serve. Otherwise the people will speak, and we will not like what they have to say. Look at recent events in France to understand just what angry motorists can do” .
